Terms and Conditions

Donation

100% of all donations go directly to One Ummah’s Global Child Fund: https://oneummah.org.uk/appeals/global-child-fund. For every donation made by a customer, we contribute an additional 50% from our own funds. We do not keep a single penny. Every donation is passed on in full, and through this project, 100% of the donated funds go toward helping children in need. We have been a proud partner of this organization for years and remain fully committed to supporting its mission with complete transparency and integrity.

General Terms and Conditions (GTC)

1. Scope of Application

These General Terms and Conditions apply to all orders placed through our online shop and are intended exclusively for consumers. A consumer is a natural person who enters into legal transactions for purposes that are predominantly outside their commercial or self-employed professional activities. Businesses are natural or legal persons acting in the course of their commercial or self-employed professional activities.

Please note that failure to comply with these Terms and Conditions constitutes a breach of contract, which may result in the rejection of returns or replacement deliveries. We ask that you contact us directly to resolve any issues before contacting payment service providers such as PayPal or Klarna.

2. Contracting Party, Conclusion of Contract and Correction Options

By listing products in our online shop, we make a binding offer to conclude a contract. You may place products in your shopping cart without obligation and change your entries at any time before completing your order.

The contract is concluded when you click the order button. After submitting your order, you will receive an order confirmation by email.

Please note that our legal notice (Imprint) does not serve as a return address.

Our 30-day money-back guarantee does not replace the statutory right of withdrawal. For general returns due to dissatisfaction, a 14-day return policy applies.

Outstanding payments must be paid promptly and, at the latest, within 7 days.

IMPORTANT: International Size Designations

The delivered goods may have a different size designation from the one stated in your order because we use international sizing systems. This difference relates exclusively to the size label and not to the actual measurements. The specified measurements are always correct and remain the same regardless of the size designation.

Example: You order size 3XL but receive size 2XL. These are the same size with identical measurements; only the international designation differs. There is no need to worry: you will always receive the exact measurements and size you ordered.

Failure to Accept Delivery, Refusal of Acceptance and Failure to Collect Parcels

(1) If the customer fails to accept the goods despite proper delivery, refuses delivery, or fails to collect a shipment from a parcel shop or delivery service within the applicable collection period after delivery, the customer shall be in default of acceptance pursuant to Sections 293 et seq. of the German Civil Code (BGB).

(2) In the event of default of acceptance, the seller is entitled to claim compensation for the actual additional expenses and damages incurred in accordance with Sections 280, 281 and 304 of the German Civil Code (BGB).

(3) These costs include, in particular:

• Shipping costs for the outbound and return shipment of the goods in the amount of €9.99, insofar as these costs have actually been incurred or this amount constitutes a reasonable flat-rate estimate and the customer has not demonstrated that the actual damage was lower.

• Processing and reversal costs, particularly for inspection, system processing, restocking and administrative handling, in the amount of €5.00, insofar as these costs have actually been incurred or this amount constitutes a reasonable flat-rate estimate and the customer has not demonstrated that the actual damage was lower.

• Customs, import or import-clearance costs actually incurred in connection with international shipping.

• Necessary storage costs, insofar as returning or otherwise disposing of the goods is required.

(4) The seller is also entitled to claim the proven purchase price of the goods as compensation for damages if, as a result of the customer's refusal to accept delivery, failure to collect the goods or other breach of duty, the goods are permanently lost, become economically unusable or can no longer be recovered or resold. This applies in particular where the goods are disposed of, destroyed or lost during the return process.

(5) The customer expressly retains the right to demonstrate that no damage, or substantially less damage, has occurred.

(6) Any fees actually incurred by payment service providers, including chargeback, transaction or processing fees charged by PayPal, Klarna or comparable providers, shall be borne by the customer insofar as they are actually incurred by the seller in connection with a justified reversal of the transaction resulting from the customer's default of acceptance and are not contractually excluded.

3. Contract Language and Storage of Contract Text

The contract language is German. We store the contract text and send you the order details and our General Terms and Conditions in text form. For security reasons, the contract text is no longer accessible online after the order has been completed.

4. Delivery Conditions

We offer free shipping to Germany, Austria and Switzerland. Shipping is carried out exclusively by post; collection in person is not possible. Deliveries to parcel lockers (Packstationen) are excluded.

If an order is nevertheless addressed to a parcel locker, or if an incorrect delivery address results in the shipment being undeliverable or returned, we will charge a fee for redelivery. The amount of this fee depends on the weight of the parcel.

Important: Refusing to accept delivery does not constitute a return and does not entitle you to a refund. Parcels that are deliberately refused will be destroyed; the full purchase price remains payable.

5. Payment Methods

The following payment methods are available in our shop:

Advance Payment: After selecting this payment method, you will receive our bank details by email. The goods will be shipped once payment has been received.

Credit Card: You enter your credit card details, and the payment is processed automatically after authentication.

PayPal: You will be redirected to PayPal to confirm your payment. An administrative fee may apply in the event of a dispute. If the customer opens a dispute with PayPal, an additional administrative fee will be charged regardless of the outcome. These costs will be invoiced to the customer because they are passed on to them by us. If PayPal issues a refund despite proper delivery or because the customer has refused to return the goods, the full amount must also be repaid.

Klarna: We accept no liability for reminder fees or late payments owed by the customer to the relevant payment provider. Please note that if the customer opens a dispute with Klarna, an additional administrative fee will apply regardless of the outcome. These costs will be invoiced to the customer because they are passed on by us. If Klarna issues a refund despite proper delivery or because the customer has refused to return the goods, the full amount must also be reimbursed.

Apple Pay: Payments can be made through the Safari browser. You must authenticate yourself and confirm the payment.

Giropay: After placing your order, you will be redirected to your bank's website to confirm the payment.

Paydirekt: You will be redirected to the Paydirekt website to confirm your payment.

Amazon Pay: Before completing the checkout process, you can select your delivery address and payment method saved with Amazon.

6. Retention of Title

The goods remain our property until payment has been made in full.

7. Warranty and Guarantees

The statutory liability for defects applies. For used goods, claims relating to defects are excluded after one year from delivery. Further limitations do not apply to claims arising from injury to life, body or health, or from intentional breaches of duty.

The statutory warranty does not cover damage caused by improper use, natural wear and tear or inadequate care. This includes, in particular, external influences such as contact with water, sweat, sunlight or chemical substances (e.g. perfume, creams or cleaning products).

Our legal notice (Imprint) refers to an online service that is used according to the relevant country. Please note that improper handling may cause the colour of an alloy to change. This does not constitute a defect under the warranty and does not give rise to any claim against the seller. Digital products, particularly e-books, are excluded from exchanges and refunds. By completing the purchase and making the download available, the customer expressly agrees that performance of the contract will begin and that the right of withdrawal for digital content will expire. If a free e-book (e.g. as a gift, bonus or free item provided when a certain order value is reached) is supplied to the customer as part of an order and the main order is subsequently returned, refunded through the payment provider or payment is refused, the e-book's regular retail price (RRP) will be charged in full. This applies as soon as the digital product has been made available or downloaded. The offsetting or subsequent charge is binding and applies regardless of the outcome of the refund for the main order. Warranty claims apply only if a demonstrable defect was already present when the goods were received. We also point out that colours and lighting conditions in photographs may differ from the actual appearance of the products. Such differences do not constitute grounds for a complaint. The contract is concluded with gnbos limited, gnbos limited, Flat 2304, 23/F, Ho King Comm Centre, 2–16 Fa Yuen Street, Mong Kok. Returns must be sent to the respective warehouse from which the goods were originally shipped. In the event of an approved return, the buyer undertakes to package the parcel securely and send it to our warehouse. Return shipping costs will not be covered by us. By making a purchase, you accept our General Terms and Conditions (GTC) and the right of withdrawal provisions.

8. Liability

We shall be liable without limitation for damages caused by us, our legal representatives or our agents in cases involving injury to life, body or health, as well as in cases of intentional or grossly negligent breaches of duty.

In cases of slight negligence, our liability is limited to foreseeable damages.

Returns are possible within 30 days. Return postage must be paid by the buyer.